Returns Policy

Every emp3 is backed by our 30-day satisfaction guarantee.

Returns

If you're not happy with your order, contact us within 30 days of delivery to arrange a return. Items should be returned in their original condition and packaging.

Damaged or defective items

If your emp3 arrives damaged or defective, contact us within 30 days and we'll send a free replacement — no questions asked.

Refunds

Once your return is received and checked, your refund is processed to your original payment method. Please allow a few business days for it to appear.

Start a return

Email us with your order number and we'll walk you through the next steps.